Position Description:
Frontline sales associate is responsible for the execution of agreed sales and profitability targets established within the assigned sales area by acquiring new business and maintaining existing customers.
Principal Responsibilities:
- Manage a portfolio of customers, in a designated area, to execute sales plan.
- Identify, plan and develop new customers in line with business development plans/targets.
- Provide appropriate and agreed levels of contact, service and support to ensure sales targets are met.
- Monitor sales against agreed targets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented.
- Plans own visit schedule in line with agreed customer service levels for that customer segment.
- Collects, reports and analyzes the customer feedback / information on present as well as future market trends in the context of possible further market penetration.
- Identifies, targets and implements the approved sales strategies in the assigned marketplace.
- Plans, executes and reports on the sales activities in the assigned sales area.
- Promotes the positive company image and develops long-term relations with the customers.
- Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems.
- Delivers periodical progress reports and proactively submits recommendations regarding the improvements in the approach to the marketplace.
- Cooperates with the other departments in the implementation of approved service solutions.
- Proactively informs the upper management about the required sales support level (including marketing, technical, logistics and control) and cooperates in and coordinates the implementation of the defined activity.
- Systematically up-dates with valid, accurate and complete customer-related information.
- Has expert knowledge on the features and benefits of available products/services.
- Gets familiar with all applicable sales as well as corporate policies/procedures with regard to personal conduct/HSE standards and acts in compliance with all regulations
Performance Measurement:
- AOP (Volume, Gross Margin and Channel activation & expansion)
- Share of Business (SOB), SOM (Share of Market) Growth
- Sales Process adherenceย Role & responsibilities