Amazon – Support Operations

Posted time May 16, 2024 Location Bangalore Job type Contractual
  • Experience: 0 to 2 years
  • Qualifications: Bachelor’s Degree
  • Preffered Gender: No Preference
  • Salary: 3.9 to 4.3 LPA
  • Benefits: Transport + Internet Reimbursement + Meal Vouchers
  • Shift Timings: 8 AM to 5 PM
  • Nature of Employment: Full Time Contract Role - 6 months
  • Mode of Assessment: Virtual
  • Rounds of Assessment: Written versant + Watson & Glazer + 1 ops round

Position Description:

Amazon is seeking highly motivated machine learning data associates for its fulfillment at Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world-class capabilities in ordering, fulfillment, transportation, and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable sellers to rapidly grow their businesses. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and a triple-digit return on invested capital. Our long-term vision is that customers can order and receive a seller’s product the same day anywhere in the world. The role in FBA is to support sellers with financial-related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation of the world-class service we provide to our sellers, and support operations are at the center of ensuring consistent and fair evaluation of seller inquiries

Principal Responsibilities:

  • Assist with a deep dive and root cause resolution for FBA merchant and seller reimbursement requests.
  • Evaluate research requests from FBA sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
  • Achieving weekly productivity and quality targets.

Basic qualifications:

  • Bachelor’s Degree
  • Experience with Microsoft Office, including Outlook, Word, and Excel
  • Exceptional analytical, logical and data-gathering skills
  • Excellent communication and comprehension skills
  • Excellent problem-solving skills

Preferred qualifications:

  • Experience in a production environment and proven track record of achieving productivity and quality targets.
  • Previous experience in a contact center environment.
  • Experience in problem-solving, including the ability to recognize non-obvious patterns
  • Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
  • Ability to maintain high levels of confidentiality and data security standards.
  • strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
  • A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
  • Clear oral and written communication skills.
  • Experience with fraud or risk investigations.
  • Experience in payments & banking domains.
  • Demonstrated positive, results-oriented attitude.
  • Excellent team player capable of learning and sharing knowledge in a team environment.

A day in the life:

  • Consistently improving Seller experience

About the team:

  • Mission: To mitigate business risk while driving an excellent customer experience